I hate bad service, it makes me crazy when I get bad service, when I see people getting bad service or most of all when any of my employees deliver bad service. Therefore, when I was bowling on Thursday with H and a few other people from another store (as in 14 people total) and had to deal bitchy attendants and waitstaff I was not at all amused.
I actually told this story at my pre-opening meeting on Friday because it shows that when you deliver bad service it is very quick to spread and can negatively impact your business. As the old retail adage goes, an unhappy customer always tells 10 people about a negative experience, but they never tell people about a positive one. I would have never told my employees about a night out bowling if I had a good time and received good service.
Anyway, back to the story! On Thursday night I went out with H to go bowling at a place on Landsdowne called Lucky Strike (part of Jillians). We had been there a few times before and received decent service and had a good time. H and the other12 people got there a bit before me because I was closing my store and didn't get there until 7. Once I got there and found them they told me to go downstairs and add myself to lane 22. I went downstairs and waited in line to add myself and when I got to the front and mentioned this to the woman she grunted at me and told me that we all better hurry up because she had a party coming in at 8:30 and we needed to be done by then. I was kind of taken aback by her bluntness but figured maybe she was having a bad day, and she was very busy. As I was leaving I asked her where I could get my ever so stylish bowling shoes and she rolled her eyes and pointed upstairs. I got my shoes and went back and joined the party. It was my turn to bowl already since everybody was hurrying to get through the games (after all there was a party coming in at 8:30).
Things were going well, until it was time to order food from the ditsy waitress, who could not keep things straight and brought us more of some things and none of others. Then when we asked for our food tab we were all charged for items we did not receive. It took 20 minutes for all of us to settle up.
And while we were settling up the bitch from downstairs arrived. She wanted to tell us that we only had 20 minutes left until the other party arrived so we would need to hurry up or she would have to kick us off of the lane. I look up at her and tell her that we are well aware of this fact because she told us 6 times each, another woman chimed in and said, "plus we only have two frames remaining."
At 8:20, the lanes are turned off, we have not finished bowling because of all the drama with the tabs and we were told that we had until 8:30, I was quite upset because we have been respectful of this places wishes even though they have negatively impacted us and we have not been treated with respect. I go to take my shoes of and return them as I am not ever planning on returning to this establishment again, and another associate from the other store goes down to figure out what was going on. It appears that the woman felt we were going to take to long so she shut down the lanes. I didn't have the energy to go down there and argue with her and get our $140 bucks back (10 a piece) so I just decided to tell everybody I know that they shouldn't ever go to Lucky Strike!
By the way, I am an awful bowler I came in 13th out of 14.
No comments:
Post a Comment